Thursday, May 17, 2007

Water companies make it difficult to complain...?

Work this one out - one of the biggest rises in complaints against water companies in the past year is the number of customers complaining they've been unable to complain!

Apparently, water companies making it difficult for customers to complain by not allowing them to telephone their gripes caused a flood of complaints.

Annual figures released today by the Consumer Council for Water reveal that Severn Trent Water saw the largest number of complaints last year, up 36 per cent on the previous year.

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