Gordon Oglesbee complained to the Spalding Guardian that he had taken a pile of old newspapers "several inches thick" to the household waste recycling centre, but was told by an official to put them in the skip destined for landfill.
Martyn Hands publicly apologised, saying:
The household waste recycling centre is there to recycle all of the materials mentioned by the concerned member of the public, paper in particular.Of course, Mr Oglesbee was quite right to complain. It sounds like more of a glitch that shouldn't have happened rather than a "serious service failure", but it was nonetheless refreshing to see that Mr Hands has apologised on behalf of the county council.
The fact that he was unable to do so is a serious service failure and the complaint is legitimate. We apologise accordingly.
The situation has arisen because of problems with a transport contractor which have resulted in many containers not being emptied in a timely manner.
However, appropriate action is immediately being taken to address this.
Now, I hope he gets his finger out and sorts the recycling debacle in The Deepings that I've posted on ad-nauseum!